This video provides an insight into the daily working environment that GP Practice Staff all over the UK are experiencing on a daily basis since the start of COVID-19 Pandemic in 2020.

GP Practice staff all over the country have worked tirelessly in the most challenging time for the NHS and Healthcare and have been on hand to provide support for patients in need during this difficult time.

In a world when you can choose to be anything, please be kind.

Urgent and unscheduled care systems

Statement by Professor Hazel Borland, Nurse Director  

NHS Ayrshire & Arran is committed to providing safe and effective healthcare and treatment for our population in the right place at the right time.

Our urgent and unscheduled care systems are under extreme pressure at the moment, with a high volume of hospital admissions and emergency department attendances. However, we can confirm that both our acute hospitals are open to admissions.

Our staff are working tirelessly to support this period of heightened activity to provide care to our patients in the safest way possible.

Unfortunately, there have been a number of patients who have had to wait for their treatment, and we apologise to any patient who has to wait longer than would have normally been the case.

We are asking members of the public to consider the most appropriate service for their condition. The right care in the right place is often closer to home and without the need to go to the emergency department.

If you need urgent care, remember:

  • Use the NHS inform website to access advice on common symptoms, guidance for self-help and where to go if you need further medical care.
  • Contact your local GP practice during the day for an appointment or over the phone advice.
  • Use the NHS 24 telephone service on 111 day or night if you think you need ED but it is not life-threatening.
  • Use the NHS 24 111 Mental Health Hub and Breathing Space telephone helpline to access mental health advice and guidance.
  • Use NHS 24 111 service and NHS inform out of hours when you are too ill to wait for your GP practice to open, or for worsening symptoms of COVID-19.
  • Continue to call 999 or go directly to the emergency department for emergencies.

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Thank you from all at Portland Medical Practice for taking the time to watch this video.