Appointments

Appointments for both Kilmarnock and Hurlford can be made

At either reception desk.
By phoning 01563 522411 during practice hours (8.30am-12.30pm and 1.30pm-5.30pm Monday to Friday)

Emergency GP appointments

These are offered to our patients in the event of a medical emergency where there are no other appointments for a clinician available.

These appointments are fitted into an already full clinic for the Duty Doctor who is also on call. Therefore, a waiting time of up to 1 hour should be expected in the event of an emergency home visit, or emergency within the Practice.

Extended Hours between 8am-8.30am. Appointments are available at this time, at Portland Medical Practice, Kilmarnock. These are especially useful for our patients who have work or other commitments, however, please note that these appointments can be accessed by all our patients.

We are now reminding patients of their appointments by text message.

Please ensure the Practice holds your current mobile number and remember to notify the Practice of any mobile number changes for you or family members.

Statement by Professor Hazel Borland, Nurse Director

NHS Ayrshire & Arran is committed to providing safe and effective healthcare and treatment for our population in the right place at the right time.

Our urgent and unscheduled care systems are under extreme pressure at the moment, with a high volume of hospital admissions and emergency department attendances. However, we can confirm that both our acute hospitals are open to admissions.

Our staff are working tirelessly to support this period of heightened activity to provide care to our patients in the safest way possible.

Unfortunately, there have been a number of patients who have had to wait for their treatment, and we apologise to any patient who has to wait longer than would have normally been the case.

We are asking members of the public to consider the most appropriate service for their condition. The right care in the right place is often closer to home and without the need to go to the emergency department.

If you need urgent care, remember:

Use the NHS inform website to access advice on common symptoms, guidance for self-help and where to go if you need further medical care. www.nhsinform.scot
Contact your local GP practice during the day for an appointment or over the phone advice.
Use the NHS 24 telephone service on 111 day or night if you think you need ED but it is not life-threatening.
Use the NHS 24 111 Mental Health Hub and Breathing Space telephone helpline to access mental health advice and guidance.
Use NHS 24 111 service and NHS inform out of hours when you are too ill to wait for your GP practice to open, or for worsening symptoms of COVID-19.
Continue to call 999 or go directly to the emergency department for emergencies.

For more information, visit www.nhsaaa.net/right-care-right-place

Appointments

Portland Medical Practice

Telephone

Urgent and unscheduled care systems

Practices Portland/Hurlford	01563 522411
Prescriptions	01563 597150
NHS 24	111

Portland Medical Practice

Telephone

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