Portland Medical Practice

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Help with your GP Appointment

Here are some tips to make the most of your appointment

One problem – The Doctor may not be able to deal with all problems in one visit.

Please make a separate appointment for each family member– A maximum of three appointments is permitted, including yourself. If you require additional appointments for family members these must be arranged at another time.

Talk about the most important thing first-It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.

Is this your first visit to the practice?– Please bring a list of medication you are currently taking.

If you don’t understand, don’t be afraid to ask again– The doctor can explain what has been said or any words you did not understand.

Ask a friend or family member to come with you – If  you would like.

Make sure you know what happens next– You may be asked to book a follow up appointment, be referred to a consultant or for further tests.  Make sure you know if you need to do anything and write it down if necessary.

If you are late–  you may not been seen. Please allow plenty of time when travelling to the Health Centre, and if driving parking your car.

Zero tolerance– Please be respectful  to other patients and staff when attending the practice .Disruptive or abusive behaviour will not be tolerated.

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.

  • The Practice
  • Registering with the Practice
  • Our Team
  • Newsletters
  • Help with your GP Appointment
  • Making the Most of your Practice
  • Are you a Carer ?
  • Entitlement to NHS Treatment
  • Practice Policies
    • Access to your Health Records
    • Chaperones
    • Clinical Governance
    • Clinical Research
    • Complaints
    • Confidentiality
    • Consent Protocol
    • Disability Access
    • Duty of Candour
    • Emergency Care Summary Record
    • Equality and Diversity
    • Fear of Flying Policy
    • Fitness to Fly
    • Freedom of Information
    • GDPR – Data Protection
    • Healthcare for refugees, asylum seekers and overseas visitors
    • Infection Control Statement
    • NHS Patient Rights
    • Patient Advice and Support Service(PASS)
    • Unacceptable Actions Policy
    • Patient Rights and Responsibilities
    • Removal of Patients From Our List
    • Sharing your Information with Others
    • Scottish Primary Care Information Resource (SPIRE)
    • Sedation for External Scans and Procedures
    • Zero Tolerance
    • Website Terms and Conditions
    • Cookie Policy
    • Privacy Policy
    • Consent to Treatment for Children and Young People

NHS Inform

nhs24

Portland Medical Practice

Kilmarnock Surgery
34 Portland Rd
Kilmarnock
KA1 2DL

Hurlford Surgery
Union Street
Hurlford
KA1 5BT

Telephone

Practices Portland/Hurlford 01563 522411
NHS 24 111

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